Help
Troubleshooting
Identify the failed action and preserve your data while investigating.
Before retrying
Note the screen, action, message and expected result. Check that saving, importing or backup has finished before closing the app.
Choose a guide
- Missing reminder: notifications.
- Missing destination or file: backup picker.
- Rejected backup: restore rejected.
- Missing timer or review controls: check Settings → Features.
If the app opens, export a backup before major changes. Do not start by clearing data or reinstalling. For support, provide app version, Android version, model and reproduction steps without exposing private study content.