Help
Cannot save or find a backup
Check Android file selection and the destination before retrying.
The picker did not open
Return to Settings → Backup and check the previous operation has finished. Try Export a backup copy again. If an error appears, note its text and check free device storage.
Cloud storage is missing
Android lists installed, configured providers. Open the provider’s app, check account access and return to the picker. You can also save locally and transfer the file later.
I cannot find the copy
Check the name and destination selected during export. For automatic backup, check the configured destination and last update status. Closing the picker without confirming does not save a copy. Describe errors to support before sending a private file.